The yearly rent that tenants are due to pay is split into 48 weekly amounts.  This effectively means that there are 4 weeks of the year when no rent is due.  Two of these "rent free weeks" are at Christmas and the other two are during summer. 

Tenants are encouraged to keep up to date with their rent payments - but if they do fall behind they can continue paying in these rent free weeks to clear any arrears.

We aim to provide a rent payment method to suit everyone.  For this reason we have signed up to Allpay.net  All tenants are provided with a swipe card that can be used to make payment in a number of locations - anywhere in the UK!  These include the Post Office, PAYzone outlets (mainly larger shops / supermarkets) and PayPoint outlets typically found in local corner shop and service stations. 

Allpay.net also allows rent payments to be made over the telephone (0870 2436040) or via the Internet (Allpay.net) for those who prefer.

We also allow tenants to pay rent at our office and by Direct Debit (but only by monthly payments one month in advance.)

Sharing owners are generally expected to make monthly payments by Direct Debit.

Rent Arrears

If you are experiencing difficulty in paying your rent it is important that you contact us.  The worst thing you can do is bury your head in the sand and hope the problem will go away - be assured it won't and in fact it will probably get worse.

Our staff team is trained to give you advice and we will try to arrive at a sensible repayment plan taking your other financial commitments into account.  You will find our staff non-judgemental, practical and keen to help.

You may find our free, confidential Benefits Advice Service particularly helpful.  Our Benefits Advice Officer can assess your circumstances and help you claim any benefits you may be entitled to receive.

Rent Enquiries

We will be happy to provide you with an up-to-date statement of your rent account upon request.  We will also provide you with replacement payment cards and details of payment by Direct Debit.

Please send me: (click on the appropriate link)

An up-to-date rent statement
A replacement payment card
Details of payment by Direct Debit

(Remember to include your name and address with your request)