Report a repair

QUICK LINK TO REPAIR FORM

We provide our tenants with a comprehensive maintenance service.  Sharing owners are responsible for arranging or carrying out repairs within their home - and their rent is less because of this.

We accept responsibility for repairs arising in rented properties as a result of fair wear and tear.  If however, repair work is necessary due to carelessness, neglect or other actions by tenants then, if we undertake the repair, we will ask that you pay the cost of the work.  You will also be required to pay an administration charge over and above this cost.

We aim to complete repairs within the following timescales:

Emergency Repairs - (Including Fire, Flood, no electric, gas or water and general safety hazards)
Attend within 3 hours and make safe.  Complete full repair within 24 hours.

Urgent Repairs - (including electrical repairs, no heating or hot water, water leaks)
Repair within 3 working days .

Routine Repairs - (All other repairs fall into this category)
Repair within 10 working days.

Please note that if you think your repair would be classed as an emergency you should telephone us.  Our repairs number is 0844 7360 450.

Report a repair using our form