Please read the following before proceeding to report your repair.

QUICK LINK TO REPAIR FORM>>

We provide our tenants with a comprehensive maintenance service.  If you are a sharing owner, please note that you are responsible for your arranging or carrying out repairs within your home - and that your rent is less in recognition of this.

We accept responsibility for repairs arising in rented properties as a result of fair wear and tear.  If however, the repairs are necessary due to carelessness, neglect or other actions by tenants then, if we undertake the repair, we will ask that you pay the cost of the work.  You will also be required to pay an administration charge over and above this cost.

REPORT A REPAIR

It is very easy for PHA tenants to report repairs on line.

What you need to know…

We aim to complete repairs within the following timescales:

Emergency Repairs - (Including Fire, Flood, no electric, gas or water and general safety hazards)
Attend within 3 hours and make safe.  Complete full repair within 24 hours.

Urgent Repairs - (including electrical repairs, no heating or hot water, water leaks)
Repair within 3 working days.

Routine Repairs - (All other repairs fall into this category)
Repair within 10 working days.

Please note that if you think your repair would be classed as an emergency you should contact us by telephone.  This can help prevent unnecessary delays. 

After you report a repair, we will either instruct our contractors to call upon you to carry out the repair or if we require further details you will receive a call from one of our maintenance staff.

To report your repair click here to fill out the form: